FAQs

1. How to start a dropshipping business with us?
We make it simple — just sign up, connect your Shopify store, and start importing products. Our team will guide you step-by-step to set up your store and start selling fast.
2. What kind of products can you source or fulfill?
We can source almost any product from verified factories in China, including fashion, accessories, electronics, home goods, and beauty items. Custom products are also available.
3. Do you offer branding services?
Yes! We provide custom packaging, logo printing, and thank-you cards to help you build your own brand identity.
4. How long does it take to process my order?
Usually, orders are processed within 1–2 business days after payment. For custom or branded items, processing might take an extra 1–3 days.
5. How long does shipping take?
Delivery to the USA usually takes 5–12 days, while Europe typically takes 7–15 days, depending on the destination and shipping method selected.
6. Do you update tracking numbers directly on Shopify?
Yes. Our system automatically syncs tracking numbers to your Shopify orders so your customers can easily track their shipments.
7. Can you take product photos or videos?
Yes, our team can help you create high-quality product photos or short videos for marketing and online listings.
8. How to track my orders and shipping status?
You can track all shipments directly from your Shopify order dashboard. We also provide real-time logistics tracking inside our system.
9. What if there is a damaged or missing item?
Simply contact our after-sales team within 7 days of delivery. We’ll verify the issue and offer a replacement or refund promptly.
10. What are your warehouse locations?
We operate warehouses in Shenzhen and Yiwu, China, ensuring fast processing and flexible shipping to global markets.
11. Is there any minimum order quantity (MOQ)?
No MOQ required — you can start dropshipping with just one order. Perfect for testing new products or starting small.
12. Do you provide after-sales support?
Absolutely! We offer 24/7 after-sales service, helping you handle order issues, refunds, and product returns smoothly.