Privacy Policy

Company: DragonWay Global (“we”, “our”, “us”)

Effective Date: [2018/11/27]

At DragonWay Global, we value your privacy and are committed to safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit a form, or use any of our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Such as your name, email address, WhatsApp number, phone number, and shipping details when you contact us or place an order.

Business Information

Including your store URL, product categories, order volume, and shipping preferences.

Technical Data

Such as IP address, browser type, device information, and browsing activity on our site.

2. How We Use Your Information

We use your information to:

• Process and fulfill your sourcing and fulfillment orders.
• Communicate with you regarding inquiries, quotes, and customer support.
• Improve our logistics, fulfillment processes, and overall service quality.
• Enhance your website experience through analytics and optimization.
• Send updates, promotional offers, or notifications only if you have given consent.

3. How We Protect Your Information

• We use encrypted systems and secure servers to protect your personal data from unauthorized access, loss, or misuse.
• Only authorized DragonWay Global staff may access your information and only for legitimate business purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share limited data only with:

• Trusted logistics partners for shipping, delivery, and tracking.
• Payment processors for secure transactions.
• Technology and service providers who help us operate our website and internal systems.

All partners are required to keep your data confidential and use it only for the necessary business purpose.

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Improve your browsing experience
• Analyze website traffic
• Remember your preferences

You may disable cookies in your browser settings, but certain features of our website may not function properly without them.

6. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications.
• Request a copy of the data we hold about you.
• Restrict or object to certain types of data processing.
• To exercise these rights, please contact us at:supply@dragonwayglobal.com

7. Data Retention

We retain personal data only as long as necessary for:

• Business operations
• Legal and regulatory requirements
• Resolving disputes or customer support issues

8. International Data Transfers

Your information may be processed or stored in countries outside your own.
We ensure all necessary safeguards are in place to comply with applicable data protection laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be reflected on this page with a revised “Effective Date.”